Unified Team Inbox
WhatsApp, Messenger and live chat in one threaded queue your whole team shares.
Turn WhatsApp & Messenger Chats into Confirmed Orders
ArrayCart Inbox & AI Order Bot puts WhatsApp Business, Facebook Messenger and website live chat into one team inbox — where an AI bot answers from your live catalog in Bangla, English or Banglish, builds the cart, takes bKash or Nagad payment and places the order straight into POS. It hands over to a human exactly when it should, with the whole conversation intact.
- One inbox for WhatsApp, Messenger & live chat
- AI bot sells end-to-end in Bangla & English
- bKash, Nagad & SSLCommerz payment in chat
- Every bot order lands straight in POS
Inside the product
Eleven modules, one conversational sales floor
From the shared inbox to bot revenue analytics, everything ships in the box. Jump straight to the module you care about.
Live Chat Widget
An embeddable, brandable chat widget for your storefront or any external website.
AI Order Bot
Conversational commerce that sells end-to-end — catalog to cart to payment to confirmed order.
AI Agent Assist
Smart replies, instant summaries and tone control for every human agent.
Knowledge Base
Upload your documents once — the bot and agents answer from them forever.
Canned Responses & Shortcuts
Keyword shortcuts and dynamic variables for the answers you type 40 times a day.
Customer 360 Context Panel
The full customer picture beside every chat — with real order actions built in.
Routing, Queues & Automation
Rules that send every conversation to the right person — and keep spam out.
Bot Training & Behavior Controls
Set the persona, tune the confidence, test in a sandbox before going live.
Inbox & Bot Analytics
Response times, bot deflection and the taka the bot actually earned.
Agent Mobile App
The full inbox, AI assist and order actions on iOS and Android.
One front door
Every conversation in one place
WhatsApp Business, Facebook Messenger and your own website chat, unified into a single team inbox — with the tools to keep a busy queue under control.
Module 01
Unified Team Inbox
Stop juggling three phones and five browser tabs. Every WhatsApp message, Messenger DM and website chat lands in one real-time inbox, threaded per customer — so anyone on the team can pick up any conversation with full history.
- One threaded inbox for WhatsApp Business, Facebook Messenger and website live chat
- Real-time sync with full conversation history per customer — unified across channels by phone number or profile
- Assignment to agents — manual, rule-based or round-robin distribution
- Collision detection — see when a teammate is already viewing or replying to the same conversation
- Private internal notes on any conversation, invisible to the customer
- Star, snooze and archive; custom color-coded labels and tags; saved filters
- First-response and resolution SLA timers with breach alerts
- Business-hours awareness with automatic off-hours replies
- Mention teammates and transfer conversations with full context intact
What this means for you: no more lost messages between three phones and five Facebook tabs — every customer lands in one queue, two agents never send conflicting replies to the same buyer, and SLA timers make sure the first response goes out before the customer messages your competitor.
Module 02
Live Chat Widget
Put the same inbox on your own website. The widget works on the ArrayCart storefront and on any external site — WordPress, Shopify or fully custom — and captured leads flow straight into Marketing segments.
- Embeddable website widget — works on the suite storefront and any external site: WordPress, Shopify or custom
- Visitor tracking: current page, cart contents and order history for logged-in customers
- Pre-chat form for lead capture when the bot and agents are offline — leads sync to Marketing
- Proactive triggers, like opening chat automatically on checkout hesitation
- Full theming so the widget matches your brand
What this means for you: a visitor hesitating at checkout gets a nudge at exactly the right moment — and even while your team sleeps, the pre-chat form captures the lead so you can follow up tomorrow instead of losing the sale forever.
The AI that sells
A bot that closes orders, grounded in your facts
An AI Order Bot that sells end-to-end in Bangla, English or Banglish, an assistant that upgrades every human reply, and a knowledge base that keeps them both honest.
Module 03
AI Order Bot
This is the salesperson who never sleeps. The bot takes a customer from “dam koto?” to a paid, confirmed order entirely in chat — answering from your live catalog and placing the order directly into POS & Order Management, with the same fraud checks as every other order.
- Takes orders end-to-end in chat: product discovery → cart → address → delivery quote → payment → confirmed order in POS
- Answers from the live catalog — real prices, real stock, variant options and photos, never a stale spreadsheet
- Understands Bangla, English and Banglish (mixed) customer messages
- Builds the cart in conversation: add or remove items, quantities, variant selection and coupon application validated against Marketing
- Captures the address with geocoding, then quotes serviceability and delivery charge from your courier rules
- Takes payment in chat: bKash, Nagad or SSLCommerz payment links — or COD confirmation with fraud-check awareness, so delivery-success screening runs on bot orders too
- Answers order-status questions instantly — “আমার অর্ডার কই?” — from live courier tracking
- Opens return and exchange requests directly into the Returns workflow
- Answers FAQs grounded in your knowledge base: delivery time, size charts, policies
- Human handoff on low confidence, negative sentiment, explicit request or configured topics — the agent sees the full bot transcript and cart state
What this means for you: the bot does what your best salesperson does — at 2 a.m., for free. It quotes the right delivery charge for Tongi versus Chattogram, takes bKash payment inside the chat, screens risky COD orders before they become refused parcels, and the confirmed order is already sitting in POS when you wake up.
Module 04
AI Agent Assist
When a human takes over, the AI stays in the room. Agent Assist drafts context-aware replies, recaps long threads in one click and matches the customer's language — so every agent performs like your most experienced one.
- Context-aware smart reply suggestions drawn from the conversation, customer history and knowledge base
- One-click conversation summary and recap for fast pickup on transfers
- Tone adjustment before send — professional, friendly, formal or casual
- Reply generation in the customer's language: Bangla, English or Banglish
- Auto-tagging of conversation topic and intent
What this means for you: a new hire replies like a three-year veteran from day one — right answer, right tone, right language — so the same team clears far more chats per shift without quality dropping.
Module 05
Knowledge Base
Ground every AI answer in your own facts. Upload policies, size charts and delivery rules once, and both the Order Bot and Agent Assist cite only what is actually true for your business.
- Upload PDF, DOCX, TXT and CSV documents as grounded reference for bot and agent-assist answers
- Indexed retrieval — the AI cites and uses only relevant content
- Auto-synced product knowledge from the catalog: specs, sizes and policies per product
- Workspace-scoped isolation with versioned updates
What this means for you: answer the size-chart question once in a PDF and it gets answered correctly forever — no more agents inventing delivery times or quoting last season's return policy to an angry customer.
Run the floor
Faster replies, full context, smart routing
Shortcuts for the answers you repeat all day, the complete customer picture beside every chat, and rules that put each conversation in front of the right person.
Module 06
Canned Responses & Shortcuts
The same five questions arrive every hour. Type a shortcut, get the full answer — personalised with the customer's name, order status and tracking link filled in automatically.
- Reusable response library with keyword shortcuts — type “/delivery” and the full answer appears
- Dynamic variables like {{customer.name}}, {{order.status}} and {{tracking.link}} filled in automatically
- Personal and team-shared templates with usage stats
What this means for you: typing “/delivery” beats retyping the same three-line answer 40 times a day — each agent gets hours back every week, and every customer gets the exact same correct answer.
Module 07
Customer 360 Context Panel
Beside every conversation sits everything your agent needs to decide and act: who this customer is, what they have bought, whether their parcels actually get accepted — and the buttons to create an order or take a payment without opening POS & Order Management separately.
- Profile, tags, lifetime value, wallet balance and loyalty points beside every conversation
- Full order history with live statuses
- Courier delivery success rate for fraud context — spot chronic parcel refusers before promising COD
- Past conversations across all channels in one place
- In-chat actions: create or edit an order, apply a coupon, send a payment link, schedule a return pickup, add a note, update tags — without leaving the inbox
What this means for you: your agent sees the customer's three refused parcels before agreeing to another COD — and fixes an address or applies a coupon mid-chat instead of making the buyer wait while someone opens a second system.
Module 08
Routing, Queues & Automation
Decide once how conversations flow: which chats go to which team, what the bot may do on each channel, and which senders never reach a human at all.
- Auto-assignment rules by channel, keyword, language, customer tag or order value
- Team queues with capacity-aware distribution
- Auto-replies and auto-tagging rules with escalation paths
- Reliability filters — skip auto-replies, spam and blocklisted senders
- Per-channel bot behavior: control what the bot may do on WhatsApp versus Messenger versus live chat — for example, sell on WhatsApp but only answer FAQs on Messenger
What this means for you: the Bangla-speaking VIP with a ৳20,000 cart reaches your best closer instantly, while spam and blocklisted numbers never waste a minute of anyone's shift.
Control & measure
Tune the bot, prove the numbers, reply anywhere
Exact control over what the AI may say, analytics that show what the inbox and the bot actually earn, and a mobile app so nobody is chained to a desk.
Module 09
Bot Training & Behavior Controls
The bot works for you — on your terms. Configure exactly how it greets, what it may answer, when it must hand over to a human, and rehearse everything safely before a single customer talks to it.
- Business persona and boundaries configuration — greeting, tone and what not to answer
- Confidence threshold tuning: auto-reply, suggest to an agent, or escalate
- Blocklist topics that always go to humans — complaints, or refunds over a set amount
- Test and sandbox chat mode before going live
- Conversation review queue — rate bot answers to improve prompts and knowledge over time
What this means for you: you decide exactly where the bot stops — refund demands over ৳5,000 always reach a human, and you rehearse every scenario in the sandbox before a single real customer sees it.
Module 10
Inbox & Bot Analytics
See the support floor and the bot as a business, not a black box — including agent leaderboards that sync to HRM performance reviews.
- Response time, resolution time and conversation volume by channel and by agent
- Agent leaderboards, synced to HRM performance reviews
- Bot deflection rate — conversations resolved without a human
- Bot-generated revenue — orders and GMV created by the bot, broken down by channel
- Missed and abandoned conversation tracking, with peak-hours staffing insights
- CSAT capture after every resolution
What this means for you: you finally know what the bot earns — the orders and taka it closed without a human — and whether Friday night needs two more agents or none at all.
Module 11
Agent Mobile App
Bangladeshi customers shop at 11 p.m. — your team should not need a desk to answer. The mobile app carries the whole inbox, the AI and the customer context in a pocket.
- Full inbox on iOS and Android: conversations, replies with attachments and assignment
- AI summaries and canned responses on mobile
- Push notifications for assignments, mentions and SLA breaches
- Customer context panel and order actions on the go
What this means for you: the 10 p.m. “dam koto?” gets answered from the sofa — with full order history and one-tap actions, not a blind guess from a generic messaging app.
One platform
Connected to everything
The inbox never works from a copy of your business — it runs on the live suite.
The bot answers from the live catalog in POS & Order Management and places orders back into it, channels are shared with WhatsApp, Messenger & SMS Marketing, collected payments post to Accounting & Business Finance, and agent accounts and performance metrics flow through HRM, Payroll & Attendance. One login, one customer record, zero re-entry.
Orders land in POS
Bot carts become real orders in the same pipeline as every other sale — same fraud checks, same fulfilment. Order edits and actions from the context panel write back directly.
Fed by live commerce data
Live catalog, stock, prices, order and courier status, the customer master and wallet balances stream in from POS & Orders — so the bot never quotes a stale price.
Shared with Marketing
One WhatsApp number, one Messenger page. Campaign replies arrive in this inbox with campaign context, and captured leads and opt-ins flow back into segments.
Agents managed by HRM
Agent identities and permissions come from HRM's access control, and response and resolution metrics flow back to feed performance reviews.
Payments post to Accounting
bKash, Nagad and SSLCommerz payments the bot collects arrive in the books through the standard payment sync — nothing special-cased, nothing re-entered.
Built on one event bus
Carts, orders, resolved conversations and captured leads are events the whole suite subscribes to — five products behaving like one app.
Can I…?
Questions merchants actually ask
Straight answers about the bot, the inbox, payments and fraud checks.
Yes. The AI Order Bot understands Bangla, English and Banglish, and runs the full flow in chat: product discovery, cart building with variants and quantities, address capture, delivery-charge quote, then bKash, Nagad or SSLCommerz payment — or COD confirmation. The confirmed order lands directly in POS & Order Management.
It hands over to a human. You tune confidence thresholds for when the bot auto-replies, only suggests, or escalates — and it always transfers on low confidence, negative sentiment, an explicit customer request or topics you blocklist. The agent picks up with the full bot transcript and cart state, so the customer never repeats themselves.
Yes. The Customer 360 panel sits beside every conversation with profile, tags, lifetime value, wallet balance, loyalty points, full order history with live statuses and past conversations across all channels. Agents can also act from the panel — edit an order, apply a coupon or send a payment link without leaving the inbox.
Yes. The bot captures the delivery address with geocoding, checks serviceability and quotes the delivery charge from your courier rules — so a buyer in Chattogram and a buyer in Dhaka each see their real charge before confirming the order.
Yes. Bot behavior is configured per channel — you decide what it may do on WhatsApp versus Messenger versus website live chat. Selling end-to-end on WhatsApp while keeping Messenger FAQ-only is exactly the kind of setup the routing controls are built for.
Yes. Channel connections are shared with ArrayCart Marketing, so the same WhatsApp number runs campaigns, order alerts and these conversations. When a customer replies to a broadcast, the conversation opens here with the campaign context attached.
Yes. Customers can apply coupons in conversation, and every code is validated in real time against Marketing — usage limits, expiry and per-customer rules are enforced, so the bot never grants a discount that should not exist.
Yes. Bot carts become orders in the same pipeline as every other sale, so the same fraud checks apply — including delivery-success screening on COD confirmations. Agents also see each customer's courier delivery success rate in the context panel before promising another cash-on-delivery parcel.
Yes. A sandbox chat mode lets you rehearse the whole experience before going live, and a conversation review queue lets you rate real bot answers afterwards to sharpen its prompts and knowledge. Persona and boundary settings control its greeting, tone and what it must never answer.
Yes. The bot sends bKash, Nagad or SSLCommerz payment links right in the conversation, or confirms cash on delivery with fraud-check awareness. Collected payments flow to Accounting through the standard payment sync automatically.
Yes. The agent app on iOS and Android carries the full inbox — conversations, replies with attachments, assignment, AI summaries, canned responses and the customer context panel with order actions. Push notifications cover assignments, mentions and SLA breaches.
Yes. Analytics report bot-generated revenue — the orders and GMV the bot created, broken down by channel — alongside its deflection rate, response and resolution times, CSAT and peak-hours staffing insights. Agent leaderboards sync to HRM performance reviews.
Launching 28 August 2026
Put a salesperson in every chat — 24 hours a day
Compare the launch plans and reserve a waitlist seat for an AI Order Bot that connects WhatsApp, Messenger and website chat to real POS orders.
Only 3,000 launch seats are available. Built for Bangladesh.