Customer asks
A message arrives from WhatsApp, Messenger or website chat in Bangla, English or Banglish.
An AI Salesperson in Every Chat
Answer WhatsApp, Messenger and website chat instantly. ArrayCart AI understands Bangla, English and Banglish, recommends from the live catalog, builds the cart, takes payment and creates the order in POS.
- Live catalog answers and recommendations
- Complete cart and checkout inside chat
- Bangla, English and Banglish
- Human handoff with full context
Conversational commerce
From product question to confirmed order
The chatbot works from live business data, follows your sales rules and hands over before confidence becomes guesswork.
Always-on customer chatbot
Reply across WhatsApp, Messenger and website live chat without losing the customer between channels.
- 24/7 automated replies
- Channel-specific behavior
- Business-hours and fallback rules
Live catalog answers
Answer price, stock, size, color and policy questions from current product and knowledge data.
- Live prices and stock
- Variant and product details
- Grounded knowledge-base replies
Bangla, English and Banglish
Understand how customers actually write and reply in the language and tone they use.
- Mixed-language messages
- Tone and persona controls
- Language-aware agent handoff
Cart building in chat
Recommend products, select variants, apply coupons and build a validated cart without leaving the conversation.
- Product recommendations
- Variants, quantities and bundles
- Coupon validation
Delivery and payment
Capture the address, quote delivery and complete payment or COD confirmation in the same flow.
- Address and delivery charge
- bKash, Nagad and payment links
- COD fraud checks
Order status and service
Answer tracking questions and open return or exchange requests from live order and courier data.
- Live order-status replies
- Courier tracking
- Return and exchange intake
Human handoff
Escalate complaints, uncertainty and configured topics with transcript, cart and customer context intact.
- Confidence thresholds
- Sentiment and topic rules
- Full-context transfer
Knowledge base controls
Ground answers in approved policies, guides and product information instead of open-ended guesses.
- Document and policy sources
- Catalog knowledge sync
- Versioned answer controls
AI agent assist
Help human agents reply faster with summaries, draft answers and customer-aware context.
- Conversation summaries
- Suggested replies
- Tone and language adjustment
Sales flow
The bot closes the routine sale and knows when to step aside
Every step reads from and writes back to the same customer, catalog and order records used across ArrayCart.
AI finds the right answer
The bot checks the live catalog, knowledge base, customer history and configured sales rules.
Cart and payment happen
The customer selects items, delivery details, payment or COD and confirms inside the conversation.
The order lands in POS
A real order enters Order Hub with stock reservation, fraud checks, payment state and full chat context.
More than a FAQ bot
It sells from live commerce data, not a scripted answer tree
The AI is grounded in the same products, customers, payments and delivery rules your team uses, so its answers can lead to real actions.
Product recommendations use current catalog, variant, price and stock information.
Every cart follows the same coupon, payment, delivery and COD risk rules as website checkout.
Confirmed orders enter the same fulfillment queue used by POS and ecommerce orders.
Order status comes from live courier tracking rather than a copied tracking link.
A human receives the transcript, cart and customer record when the bot hands over.
FAQ
Questions before you switch it on
Straight answers about setup, controls and how it connects to the rest of ArrayCart.
Yes. It can recommend products, select variants and quantities, apply valid coupons, collect the delivery address, quote delivery, send a payment link or confirm COD, then create the order in ArrayCart POS and Order Hub.
Yes. The chatbot understands Bangla, English and Banglish messages and can reply in the language and tone configured for your business.
Product answers come from the live ArrayCart catalog, including current price, stock, variants and product details. Policies and FAQs come from your controlled knowledge base.
Confidence, sentiment and topic rules decide when the bot must transfer to a human. The agent receives the full transcript, cart state and customer context, so the buyer does not repeat the conversation.
Yes. The bot can send bKash, Nagad and supported gateway payment links, or confirm cash on delivery using the same fraud checks configured for other orders.
Yes. It reads live order and courier status, shares tracking information and can open return or exchange requests into the normal service workflow.
Start selling in chat
Give every customer an instant path from question to order
Connect your channels and catalog once, then let ArrayCart AI handle routine sales while your team takes the conversations that need judgment.
Launching 28 August 2026. Built for Bangladesh.