A comment arrives
ArrayCart captures the comment with its post, campaign, customer and conversation context.
Turn Social Comments into Qualified Buyers
ArrayCart AI reviews Facebook and Instagram comments as they arrive, hides spam or harmful replies, answers product questions and moves ready-to-buy customers into your team inbox with the post context intact.
- Automatic spam and harmful-comment hiding
- AI replies to price and product questions
- Lead capture and inbox handoff
- Comment-to-order analytics
Comment automation
Moderate the noise. Keep the buying conversation moving.
Set clear rules for what AI may hide, answer or escalate, then measure which posts and replies create real customer conversations.
Unified comment feed
Bring comments from connected Facebook and Instagram posts into one working queue.
- Page and post connections
- Post and campaign context
- Assignment and status filters
AI comment review
Classify every new comment by intent, risk, sentiment and whether a reply is needed.
- Intent and sentiment detection
- Spam and abuse classification
- Configurable review rules
Automatic hiding
Hide spam, scams, harmful language and configured phrases before they damage the thread.
- Auto-hide rule sets
- Allowlist and blocklist phrases
- Review and restore history
Product question replies
Answer price, stock, size and availability questions from the live catalog and knowledge base.
- Live product information
- Bangla, English and Banglish
- Post-aware answer context
Lead capture and handoff
Recognize buying intent and move the conversation into the inbox for checkout or human follow-up.
- Buyer-intent detection
- Inbox conversation creation
- Post and comment context transfer
Approval and response rules
Choose which answers send automatically, require approval or always go to a human.
- Confidence thresholds
- Topic-based approvals
- Agent assignment rules
Reply and conversion analytics
See comment volume, moderation actions, response time, leads and orders attributed to each post.
- Comment and reply trends
- Lead and inbox handoffs
- Post-level revenue attribution
Brand tone and language
Reply in Bangla, English or Banglish using the voice and boundaries configured for your brand.
- Language-aware replies
- Brand voice controls
- Blocked topics and phrases
Alerts and review queue
Bring urgent, sensitive and high-value comments to the right team member before the thread moves on.
- Priority alerts
- Approval queue
- Assignment and follow-up status
Comment flow
Every comment gets the right action in seconds
The system separates noise, questions and buying intent before the thread becomes unmanageable.
AI reviews intent and risk
The comment is classified as spam, harmful content, product question, support issue or buying intent.
Hide, answer or escalate
Configured rules decide whether AI hides it, replies automatically, requests approval or assigns a human.
The buyer moves forward
Interested customers enter the inbox with full post context, ready for the chatbot, checkout or an agent.
Brand control
Protect the thread without silencing real customers
AI handles the repetitive first response, but your rules decide what is hidden, what may be answered and what must reach a person.
Every hide, restore, reply and approval remains visible in the moderation history.
Product answers use current price, stock and catalog information instead of generic scripts.
Complaints, sensitive topics and low-confidence replies can always require human approval.
Ready buyers move into the same inbox used by the AI chatbot and support team.
Post, campaign, comment, lead and order attribution stay connected for reporting.
FAQ
Questions before you switch it on
Straight answers about setup, controls and how it connects to the rest of ArrayCart.
Yes. You configure what counts as spam, harmful language, scams or blocked phrases. Matching comments can be hidden automatically, sent for review or left visible based on your rules.
Yes. The moderation history records why a comment was hidden and lets an authorized team member review and restore it when needed.
Yes. Replies can use live ArrayCart catalog data for current prices, stock, variants and product information, along with your controlled knowledge base.
No. You control automatic replies by topic and confidence. Sensitive subjects, complaints and low-confidence answers can require approval or go directly to a human.
When AI detects buying intent, it can create or update the customer record and open an inbox conversation with the post, comment and product context attached for checkout or follow-up.
Yes. Reporting connects the post, comment, inbox handoff and resulting order so you can measure leads, conversion and revenue generated from social comments.
Own the comment section
Reply faster, protect the brand and move serious buyers into sales
Connect your pages, define the rules and let ArrayCart AI handle repetitive moderation and product questions while your team handles judgment calls.
Launching 28 August 2026. Built for Bangladesh.